Return, Exchange & Refund Policy

At Vedilora, we want you to be satisfied with your purchase. If there is an issue with your order, please review the policy below before submitting a return, exchange, or refund request.

Return Eligibility

Customers may request a return within 5 days of delivery.

To be eligible for a return:

The original product box must be available and returned with the product.
The product must not have been damaged, broken, scratched, altered, or misused by the customer.
A valid order ID must be provided.
Clear product photographs must be provided.
A complete unboxing video is compulsory.

All Vedilora product categories may be eligible for return, subject to the conditions mentioned in this policy.

Sale & Discounted Products

Products purchased during sales, promotions, or at discounted prices are also eligible for return, subject to the same return conditions.

Exchange Policy

Exchange is available only in the following cases:

Wrong product received
Damaged product received
Size issue
Colour issue

If the customer accidentally orders the wrong product, design, colour, or size, an exchange will not be available.

Exchange requests must be submitted within 5 days of delivery.

Mandatory Unboxing Video

A complete unboxing video is compulsory for all return, exchange, damaged product, wrong product, missing item, size, or colour-related claims.

The video must clearly show:

The unopened package
Shipping packaging
Opening of the package
Product box
Complete product received

The video should be continuous and should not contain cuts or edits.

Claims submitted without a valid unboxing video may not be accepted.

Return Shipping Charges

For approved returns and exchanges, Vedilora will bear the return shipping charges.

For wrong or damaged products received by the customer, return shipping will also be arranged or covered by Vedilora.

Customers should not send a product back without first contacting Vedilora Customer Support and receiving return instructions.

Refund or Exchange

Depending on the customer's preference and the circumstances of the order, Vedilora may provide either:

An exchange/replacement, or
A refund

If the requested replacement or exchange product is unavailable, a refund will be provided.

Refund Method

For prepaid orders, refunds will normally be processed to the original payment method.

For Cash on Delivery (COD) orders, the customer may be required to provide valid bank account or payment details so that the refund can be transferred.

Customers are responsible for providing accurate refund details.

Refund Processing Time

Once a refund is approved, it will generally be processed within 7 working days.

After Vedilora processes the refund, the time required for the amount to reflect in the customer's account may depend on the bank or payment service provider.