Shipping Policy

Shipping Policy

At Vedilora, we are committed to delivering your order safely and within the expected delivery timeline. Please read our shipping policy carefully before placing an order.

Order Processing

Orders are generally processed and dispatched within 2 days after successful order confirmation.

Vedilora operates throughout the week; however, courier operations, public holidays, local restrictions, weather conditions, or other unforeseen circumstances may affect dispatch or delivery timelines.

Shipping Charges

We offer Free Shipping across India on eligible orders.

There are no standard shipping charges applicable to regular orders unless otherwise specifically mentioned during checkout.

Cash on Delivery

Cash on Delivery (COD) is available on eligible orders and serviceable PIN codes.

There is no additional COD charge.

COD availability may depend on the delivery location, courier serviceability, and the customer's previous order history.

Estimated Delivery Time

Orders are normally delivered within 3–7 working days after dispatch.

In exceptional or emergency situations, delivery may take up to 15 days due to circumstances such as:

  • Courier delays

  • Weather conditions

  • Regional restrictions

  • Remote delivery locations

  • High order volume

  • Operational disruptions

  • Festivals or public holidays

Delivery Delay Benefit

If an order is not delivered within 15 days due to an unexpected delivery delay, the customer may be eligible for a 10% discount on their next order.

The discount will be subject to verification of the delayed shipment by the Vedilora Customer Support team.

Shipping Area

Vedilora currently ships only within India.

At present, we do not offer international shipping.

Courier Partners

Depending on the delivery location, availability, and serviceability, Vedilora may ship orders through courier partners such as:

  • Delhivery

  • Shiprocket-associated courier partners

  • Blue Dart

  • DTDC

  • Other trusted logistics providers

The courier partner may vary from order to order.

Order Tracking

Once your order has been dispatched, tracking information may be shared through:

  • WhatsApp

  • Email

Customers should ensure that the phone number and email address provided while placing the order are correct.

Delivery Attempts

Our courier partner may make up to 3 delivery attempts.

If the customer is unavailable, unreachable, refuses delivery, or fails to receive the shipment after the permitted delivery attempts, the order may be returned to Vedilora as RTO (Return to Origin).

Excessive RTO / COD Restriction

Vedilora reserves the right to restrict Cash on Delivery for customers with repeated unsuccessful COD deliveries.

If a customer has more than 5 RTO orders, Vedilora may block COD access for that customer.

Such customers may still be permitted to place prepaid orders, subject to approval and serviceability.

Incorrect Shipping Address

Customers are responsible for entering the correct shipping address, PIN code, phone number, and other delivery information.

If you notice an incorrect address after placing the order, please contact Vedilora Customer Support within 24 hours of placing the order.

Address changes can only be considered if the order has not already been processed or dispatched.

Once the order has been dispatched, an address change may not be possible.

Order Cancellation

Customers may request order cancellation within 24 hours of placing the order.

Cancellation requests must be made before the order has been dispatched.

Once the order has been shipped, cancellation may not be possible.

Damaged, Incorrect or Missing Product

If you receive a damaged product, incorrect product, or an order with missing items, please contact Vedilora Customer Support by email.

Customers must provide:

  • Clear photographs of the received product

  • Clear photographs of the packaging

  • A complete unboxing video

Claims will be reviewed by our support team before a replacement or other resolution is approved.

Approval of any claim will be subject to verification by Vedilora.

Unboxing Video Requirement

A complete unboxing video is compulsory for claims related to:

  • Damaged products

  • Incorrect products

  • Missing items

  • Empty packages

  • Product-related delivery disputes

The video should clearly show the unopened package before opening and the complete unboxing process without cuts or edits.

Claims submitted without a valid unboxing video may not be accepted.

Lost Shipment

If a shipment is confirmed as lost by the courier partner, Vedilora may offer either:

A replacement product, subject to availability,

or

A refund, after verification of the lost shipment.

The final resolution will depend on product availability and shipment verification.

Delivery Refusal and Failed Delivery

Customers are requested to accept confirmed orders at the time of delivery.

Repeated refusal of COD orders or repeated failed deliveries may result in COD restrictions on future orders.

Vedilora reserves the right to require prepaid payment from customers with repeated RTO history.

Contact Us

For shipping, tracking, damaged parcel, address change, cancellation, or delivery-related queries, please contact:

Vedilora Customer Support

Email: vedilorainfo@gmail.com

Phone / WhatsApp: 8001009800

Business Address:
5th B Rd, near Navjeevan Hospital, Sardarpura, Jodhpur, Rajasthan 342003, India

Vedilora reserves the right to update or modify this Shipping Policy whenever required.