Refund policy

At Vedilora we want you to love your purchase. If you are not completely satisfied, you may request a return within 7 days of receiving your order.

Eligibility for Returns

To be eligible for a return:

The item must be unused, unworn, and in its original condition.
All original tags, packaging, and accessories must be intact.
The product must not show any signs of use, damage, washing, or alteration.
Proof of purchase or order confirmation is required.

To request a return, contact us at store@vedilora.com within 7 days of delivery.

Non-Returnable Items

The following items are not eligible for return or exchange:

Products purchased during sale or promotional offers
Gift cards
Personalized or custom-made products
Used, washed, damaged, or altered items
Items returned without original packaging or tags

Damaged, Defective, or Wrong Products

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery at store@vedilora.com with clear photos and your order details. We will review the issue and provide a suitable resolution.

Exchange Policy

We currently offer exchanges only for defective, damaged, or wrong products, subject to availability.

Refunds

Once your returned item is received and inspected, we will notify you regarding the approval status of your refund.

If approved:

Refunds will be processed to the original payment method.
The amount will reflect within 5–10 business days, depending on your bank or payment provider.

Shipping charges (if any) are non-refundable.